You getFREE SHIPPING* for your entire order if you spend at least € 100.00 in the EU or € 150.00 in the rest of the world. Just use the following coupon codes at checkout!
EU code: FREESHIPPING International code: FREESHIPPINGWORLD
* This offer is only valid for shipping costs up to € 20.00. Cheers friends!
International shipping: Customs charges may apply to international shipments. Customs policies vary from country to country and the fee is usually based on a variety of factors such as weight, value and size. We are not responsible for customs duties.
Your order has not arrived: If your order has not arrived, please let us know! First, check your shipping confirmation and make sure you've entered the correct address. If the address was not correct, we would be happy to send you another order to the correct address. However, this must be at your expense. If the delivery address was correct, contact us firstname.lastname@example.org in connection. Make sure you've provided your order number. We will then see how we can help you.
Yes, we ship all over the world. There are different shipping costs. These are calculated at the checkout. We offer discounts and promotions all year round. So pay attention to exclusive offers.
Here are our expected delivery times:
Europe:5-8 working days UNITED STATES:5-8 working days Canada:6-12 working days Worldwide:10-20 working days
Since we manufacture our products individually for each order, it takes a little longer for them to arrive. Your order will be shipped on average within 3 days of placing your order.
However, it always depends on where we have to send your package. Shipping from our EU location to Germany takes 2-7 working days! But we are working hard to make sure that it is worth waiting for our products! You will find the delivery details in your confirmation email.
We use all major shipping service providers and local courier partners. We ship depending on where we should send your shipment from our locations in the United States or from our location in Europe.
We produce our clothes in Europe and Americabecause we don’t want to support child labor or dumping wages. We are of the opinion that fair trade and clothing made under ethical conditions are an important part of a better future for each of us! Read more about this in our Blog! Here you can find an article about Fair Trade & Ethical Clothing.
Some of our products, for example caps, are unfortunately an exception, because we could not find a reliable supplier in Europe or America and most of the suppliers are based in the Far East. However, we are working to change this and as soon as this happens we will let you know!
All finishing and printing work with our products is carried out at our locations in Europe and America.
We always strive to ensure that our customers love our products. However, if you still have to send an order back, we will be happy to help you. Complaints for incorrectly printed / damaged items can be submitted within 4 weeks of receiving the product.
Damaged items: The last thing we want is for you to live with a damaged item. If an order arrives damaged, please report with a photo within a week!
Wrong size: If you are not satisfied with the size you received, first check that the size on the garment matches the size in the size chart. Although it rarely happens, it is possible that the garment has been incorrectly labeled. Let us know and we will find a solution. If you want a different size, sit under email@example.com in contact with us.
Packages made by our US Fulfillment centershipped will be returned to our Charlotte facility. The adress is:
BEL IVE Clothing Co. 11025 Westlake Drive, Charlotte, NC 28273, United States
Orders from ours Europe fulfillment center sent, will be sent back to our European factory. The adress is: BEL IVE Clothing Co. Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026
Just send us an email and we will guide you through the process. We are glad to help you!
It depends on the designer and the product. All options are listed on the product page. Pay attention to the customization options there.
You can contact us at any time via our Contact page to contact! We are glad to help you.